2026 Updated Support Policy For New Wireless Presentation Devices
Due to recent changes in manufacturer hardware and licensing models, our department will provide support for wireless presentation devices for up to five (5) years from the date of purchase for University departments.
Key Factors Driving This Support Model:
- The new hardware (Kramer VIA Go3) is not compatible with our legacy on-premises, perpetually licensed VSM (VIA Site Management) server.
- The manufacturer now requires a VSM Cloud license for the Go3 device to access essential management features such as:
- Firmware updates
- SSL certificate deployment
- Standardized device configuration profiles
- The maximum license term offered for VSM Cloud is 5 years, and it must be purchased at the time of hardware acquisition.
- A 2-year extended warranty is required for a device to be on our central management server, bringing the total warranty coverage to 5 years, aligning with the expected support lifecycle.
Lifecycle Expectation:
Given the license-based nature of the new model, wireless presentation devices should now be treated like other software-dependent hardware (e.g., computers). Departments should plan for a 5-year replacement cycle aligned with the license term and hardware warranty.
Device Cost Comparison* and Support Model:
|
Model |
Estimated Cost |
Inclusions |
Management & Licensing |
|
VIA Connect 2 (Legacy Model) |
~$1,400 |
- VIA Connect 2 Device - 2-Year Extended Warranty (5 years total coverage) |
Managed via centrally owned on-prem VSM server No additional license required |
|
VIA Go3 (Current Model) |
~$850 |
- VIA Go3 Device - 5-Year VSM Cloud License - 2-Year Extended Warranty (5 years total coverage) |
Managed via VSM Cloud, licensing must be purchased with device |
*Cost comparison estimates are based on hardware quotes attained during a 2025 central classroom hardware update. They were accurate at the time but should only be used as comparison reference, not actual cost of replacement.