Existing Device Initial Configuration

Existing units are defined as Kramer Via devices that are already on VCU’s MediaNet and ready to be added to the Via Site Management (VSM) Server with only remote configuration needs.

Prerequisites

• Kramer VIA has been installed in its designated system.
• VCU Network port has been configured to MediaNet (172.22.x.x)

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Process Needs

MSS Classroom Support will:

• Assign a central configuration profile.
• Update to the latest firmware version.

Owning Department will:

• Be responsible for any physical reboot and/or testing of the unit to confirm functionality coordinated with MSS CS.
• Be responsible for any Ad Hoc hourly service call that would be billed if on site services are required. $45/hr.

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Associated Costs

Cost to add devices to VSM server	$45 per unit for a project with up to 14 units
Cost to add devices to VSM server	$40 per unit for a project with 15 or more units
On-Site Service Call Rate	$45 per hour

New Device Initial Configuration

A new unit is defined as a device that has been installed by a department or AV Contractor, but has not had the required steps completed associated with making it work at VCU. The steps outlined below will be completed by MSS Classroom Support (CS) in conjunction with the customer and/or their AV contractor through the customer. The costs associated with these configurations include standard onsite visits for testing and initial user training. If your project falls outside of standard parameters, additional time may be required and billed through hourly service call rates at $45/hr.

Prerequisites

• A VCU Network port is installed and active at the desired location of the Wireless Presentation by the customer.
  • If a new port is added, VCU Network Services may ask which subnet this will be on. Please identify Medianet (172.22.x.x)
  • If an existing port will be used, CS can assist in network port configuration requests.
• AV system installation is accounted for independently of this device configuration.
  • If needing AV integration project management, please contact MSS E&D.

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Process Needs

Items notated with an asterisk (*) below will be completed by the MSS Project Manager if the wireless presentation device is associated with an MSS E&D project.

MSS Classroom Support will:

• Provide a “Room information sheet” (google sheet) template to the customer or MSS E&D Project manager where they will need to provide required information about the wireless presentation device including.
  • Building/Room
  • MAC address
  • Serial Number
  • Requested DNS name (ie: cabell2100.wp.vcu.edu)
  • Port information (if known)
• * Submit network ticket requesting dns name assignments using the “Network Ticket Submission Form” generated by the room information sheet.
• Using information collected above, create a management profile for the device on the VSM server.
• Once network drop has been configured and the device has been connected, verify the device is discoverable by the VSM to receive a profile.
• Remotely update the device to the latest firmware.
  • If associated with E&D Project, notify the Project manager that the device is ready to be tested.
• * Perform device testing
• * Provide a single user training session on how to use Kramer Via.

Owning Department will:

• When requested, populate the provided google spreadsheet provided by MSS CS with the following:
  • Building/Room
  • MAC address
  • Serial Number
  • Requested DNS name (ie: cabell2100.wp.vcu.edu)
  • Port information (if known)

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Services not included, but available through billable service call:

• MSS Classroom Support can provide support to departmental spaces by way of billable departmental service calls. Services Call Support includes, but are not limited to:
  • Any on-site visit
  • Hardware troubleshooting beyond basic remote management (reboot,republish) capabilities
  • Configuring replacement units after RMA with the manufacturer.

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Associated Costs

Cost to add devices to VSM server	$180 per unit for a project with up to 14 units
Cost to add devices to VSM server	$160 per unit for a project with 15 or more units
On-Site Service Call Rate	$45 per hour

Note: For MSS E&D projects, this is covered by the project management fees.